Refund policy

1. Overview

At KREASHION, your satisfaction is our priority. We strive to deliver products that meet your expectations in quality and design. However, if you are not fully satisfied with your purchase, we’re here to help. Please read our return and refund policy carefully to understand your rights and our obligations.

2. Returns

*Eligibility for Returns:*

- Items must be unused, unworn, and in the same condition that you received them.
- The item must be in the original packaging.
- The return request must be made within 2 days of receiving the product.
- Custom-designed or personalized items are not eligible for returns unless they arrive damaged or defective.

Return Process:

- To initiate a return, please contact our customer service team at globalsales@globusexportes.com with your order number and a brief description of the issue.
- Once your return is approved, you will receive instructions on how and where to send your item.
- Please note that customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong or defective item).

3. Refunds

Eligibility for Refunds:

- Refunds will be processed for eligible returned items once they have been received and inspected.
- Refunds will be issued to the original payment method used during purchase.
- Custom-designed or personalized items are only eligible for a refund if they arrive damaged or defective.

Refund Process:

- Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund.
- If approved, your refund will be processed within 2- business days after receiving of the product, and a credit will automatically be applied to your original method of payment.
- Please note that the time it takes for the refund to appear in your account may vary depending on your payment provider.

4. Exchanges

- We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at globalsales@globusexportes.com

5. Non-Returnable Items

- Certain items, such as undergarments, swimwear, and clearance items, are not eligible for return or refund.

6. Contact Us

If you have any questions or concerns about our return and refund policy, please don’t hesitate to contact us at globalsales@globusexportes.com.